• Location: Flexible workplace (remote & Rotterdam office)
  • Hours: Full-time
  • Salary range: €2,600 – €3,400 per month (depending on experience)

About In2Dialog

At In2Dialog, we build smart AI solutions that make recruitment more personal, efficient, and enjoyable. As a Support Specialist, you play an important role in our growth and help customers move forward every day with clear, structured, and customer-focused support.

What will you do as a Support Specialist?

As a Support Specialist, you are the first point of contact for our customers and partners. You make sure questions are handled quickly and carefully, and you continuously improve our support processes.

Your responsibilities include:

  • Handling support tickets and contributing ideas on how to optimize our support tooling and workflows.
  • Setting up smart processes so customers are helped faster and more consistently.
  • Writing knowledge articles, explanations, and documentation that are clear and directly applicable.
  • Supporting customers and consultants in making optimal use of our AI solutions, including conversation flows and output.
  • Contributing to a growing knowledge base with clear explanations and best practices.

You work in a structured way, are strong administratively, and keep a clear overview. You always know what’s still open, what has priority, and which questions have already been resolved.

Why this is your next job

  • You get flexible work options: from home, at our office in Rotterdam, or another location where you work best.
  • You’ll join a young, energetic start-up with plenty of room for initiative and responsibility.
  • We regularly organize office days with good food and space for collaboration and new ideas.
  • You’ll learn a lot about AI, recruitment tech, and customer implementations.
  • There are plenty of growth opportunities, such as:
    • Implementation Consultant
    • Pre-Sales Consultant
    • Sales Consultant
    • Developer

Who you are

  • Someone who enjoys solving problems and helping customers move forward.
  • Administratively strong and structured in the way you work.
  • Comfortable working with modern support tooling and processes.
  • Experienced with or comfortable using AI tools.
  • Curious about AI, recruitment, and customer processes.
  • Work experience in the recruitment sector is a plus.
  • Service-oriented, clear in your communication, and pleasant to work with for both customers and colleagues.

Interested in the role of Support Specialist at In2Dialog?

Send a message on LinkedIn to René Zwijnenburg.
We’d be happy to get in touch.